Data Center Care
省時、便利、快速的全方位環境支援服務
架構與介紹
客戶關係管理(軟硬體)技術支援/在地服務/專家報告與意見
專線服務 Enhanced Call 以“解決問題”導向的方式
軟硬體的設備支援 7*24
基礎的設備維修與保固
全方位 IT 環境支援服務
全方位DCC支援服務 --- 省時、便利、快速
DCC --- IT 環境支援服務優勢
專家團隊
Assigned account team – more people know customer
Flexible – more choices of service SLAs included in one contract – reactive and proactive
Can include wide range of optimization services
Can include HPE consulting services to plan, design solutions
以環境為導向
Broader range of environmental services
More technology specific options for servers, storage, network, SAN, OS, hypervisor
Easy to integrate heterogeneous systems with DC PSP
Scales cost effectively to very large environments
簡單不複雜
One contract, no site minimums for environment wide support, heterogeneous DC coverage.
Enhanced call handling process – direct into mission critical solution center.
Devices do not have to be explicitly mentioned on the DC contract; HPE will log trust calls.