Data Center Care

省時、便利、快速的全方位環境支援服務

架構與介紹

  • 客戶關係管理(軟硬體)技術支援/在地服務/專家報告與意見
  • 專線服務 Enhanced Call 以“解決問題”導向的方式
  • 軟硬體的設備支援 7*24
  • 基礎的設備維修與保固

全方位 IT 環境支援服務

全方位DCC支援服務 --- 省時、便利、快速

DCC --- IT 環境支援服務優勢

專家團隊

  • Assigned account team – more people know customer
  • Flexible – more choices of service SLAs included in one contract – reactive and proactive
  • Can include wide range of optimization services
  • Can include HPE consulting services to plan, design solutions

以環境為導向

  • Broader range of environmental services
  • More technology specific options for servers, storage, network, SAN, OS, hypervisor
  • Easy to integrate heterogeneous systems with DC PSP
  • Scales cost effectively to very large environments


簡單不複雜

  • One contract, no site minimums for environment wide support, heterogeneous DC coverage.
  • Enhanced call handling process – direct into mission critical solution center.
  • Devices do not have to be explicitly mentioned on the DC contract; HPE will log trust calls.